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News
The Product Support Initiative:
The U.S. Technical Advisory Group to ISO/Technical Committee
(TC) 176 created the Product Support Initiative (PSI) as a
means of seeking U.S. input on the new ISO 9001:2000 standard
and related documents in a manner similar to the validation
process used during their development.
The specific goals of PSI are
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To help enhance the value of the ISO 9000:2000 family,
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To gather information that will provide insight to
organizations starting the implementation or transition
process
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To provide relevant information about the new standards
that can assist in their implementation.
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To help organizations conform to ISO 9001:2000 and
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To provide inputs on the implementation experiences
of organizations.
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To provide useful inputs for future revisions to the
ISO 9000 family.
ISO 9000:2000 Experiences
Product support initiative survey measures experiences of
227 organizations.
ISO Management Systems, November/December 2002. View
the Article online.
This article first appeared in the November/December 2002
issue of ISO Management Systems-The International Review
of ISO 9000 and ISO 14000 and is reproduced here with
the permission of ISO Central Secretariat (www.iso.org).
ISO Management Systems appears six times a year in English,
French and Spanish editions. Editorial enquiries: frost@iso.org.
A one-year subscription costs 126 Swiss francs. Subscription
enquiries: sales@iso.org.
Advertising enquiries: SOGI Communication: halleux@qualite-references.com.
Read more about ISO
Management Systems.
The ISO 9001 Survey:
The ISO 9001 survey is an online questionnaire. The survey's
purposes are to provide quantifiable measurements of the experiences
of organizations implementing ISO 9001:2000 and provide feedback
to the U. S. Technical Advisory Group in preparation for the
2005 revision of the ISO 9000 series standards. Summary articles
have appeared in Quality Progress in April, The Informed Outlook,
Quality System Update in March 2002, ISO Management Systems
in November-December 2002 and other media. View the survey online.
If you decide to complete the survey, your inputs will be
a valuable addition to our data base and will help others
in their efforts to comply with ISO 9001:2000. This process
will result in useful inputs for future revisions of ISO 9001.
Case Studies
Case studies provide in-depth information
about the conformance process across a specified spectrum
of organizational sizes, product categories and industries.
The case study questionnaire format is based on the PSI survey.
If you are interested in participating in a case study contact
John Walz or Sandy
Liebesman or your regional coordinator:
A facilitator will be assigned to help you complete the case
study questionnaire. Completed case studies will be available
in the near future. Download
high level Case Study process. Download
the case studies on line.
IDEAS
(information, discussion, examples,
analysis and sources).
A program to provide help to organizations during implementation.
This help will be in the form of information in response to
questions, analysis of issues and references to sources of
information. A roster of experts will be created to provide
analysis and response to questions.
FAQs
Responses to the following questions were published in THE
INFORMED OUTLOOK (703-680-1436; www.INFORMintl.com).
Download Question 1: What are some examples
of ways in which customer satisfaction can be measured to
meet the requirements in Subclause 8.2.1?
Download Question 2: What different ways
or measures can an organization use to determine training
effectiviess?
Download Question 3: Have the requirements
for evaluation of suppliers or vendors contained in ISO 9001:
1994 changed much in the 2000 edition?
Download Question 4:
What is the intent of Subclause 8.5.1, Continual Improvement?
Is a procedure needed to define this process?
Download Question 5:
What is meant by effectiveness of the QMS?
Download Question 6:
How must an organization set up its internal audits to audit
processes rather than independent clauses?
Download Question 7:
In practical terms, what is meant by demonstrating management
commitment?
Download Question 8:
How are organizations implementing and using ISO
9001:2000 and ISO 14001:1996?
Download Question 9:
How do organizations that serve multiple sectors deal with
the sector-specific quality management system (QMS) requirements
while also dealing with the general QMS requirements of ISO
9001:2000?
Download Question 10:
Does the “review and re-approve” specified in Subclause
4.2.3 mean that an organization must engage in a periodic
(e.g., annual) review and re-affirmation of all procedures,
work instructions and other controlled documents?
Download Question 11:
When changes do occur (e.g., transitioning, upsizing, downsizing,
new equipment/technologies), how does the organization demonstrate
that the integrity of the QMS is maintained when changes are
planned and implemented?
ISO 9004:2000
The Product Support Initiative (PSI) has formed a new supporting
project with its committee being chartered to focus on ISO-9004:2000
and to determine its acceptance, usage and effectiveness
and to propose potential changes for the next revision of
the 9004 standard.
The goals of this new committee include five items:
- Seek level of audience awareness of ISO-9004:2000 - find
out who is the audience?
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Is this document being used and how?
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Solicit feedback from users.
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Find out how this document can be made more useful.
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Find out the standard's perceived relationship to
other standards and excellence award criteria.
The intent of ISO-9004:2000 committee was created to set
guidance for organizations wishing to achieve performance
improvement by selecting and following business practices
that enable them to accomplish cost effective performance
as the best means of satisfying all the interested parties
of their businesses. The committee will not interpret
ISO-9001:2000.
With the current popularity of other business excellence
programs such as Six Sigma, Malcolm Baldridge, and related
various quality improvement strategies, the committee plans
to gather, inform and provide valuable U.S. input for the
next generation of the ISO-9004 document.
The committee has published an on-line survey aimed at
identifying usage, benefits and cost savings from using
ISO 9004:2000. View
the ISO 9004 Survey.
Download
a presentation summarizing the results of the survey. (PowerPoint,
142K)
ISO Curves
The Product Support Initiative
The U.S. TAG and TC176 ask for your input into a continuing
process of verification and validation of the new ISO 9001:2000
standard. This process will result in useful inputs for
future revisions to the ISO 9000 family. Please lend your
support to this initiative by completing the ISO 9001 survey.
Download ISO CURVES
for free! ISO Curves is a one-page PDF file designed
to provide brief, value-added looks at responses to questions
in the PSI Survey. based on the responses of organizations
already registered to ISO 9001:2000, its information will
help with your own transition planning efforts.
Product Support Initiative
Download a free PSI Initiative presentation
which describes the complete PSI process. The process
is suitable for presentations at ASQ conferences and other
quality activities. (PowerPoint, 155 KB)
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